Shipping policy
1. Shipping Methods
We deliver throughout Europe using trusted logistics partners Venipak, GLS, and Smartposti. Shipping methods and rates are calculated automatically at checkout based on the destination country, parcel weight, and dimensions.
Shipping within Lithuania
| Shipping method | Price |
|---|---|
| Venipak Parcel Locker | 3.99 EUR |
| Venipak Courier | 6.99 EUR |
Shipping within Europe
Smartposti Parcel Lockers
| Country | Price |
|---|---|
| Latvia | 4.99 EUR |
| Estonia | 4.99 EUR |
| Finland | 9.99 EUR |
GLS Courier
| Region | Price |
|---|---|
| Latvia, Estonia | 9.99 EUR |
| Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia | 14.99 EUR |
| Greece, Spain, Sweden | 19.99 EUR |
2. Oversized & Pallet Shipments
Oversized, heavy or non-standard shipments are delivered on pallets. Shipping costs for pallet deliveries are calculated automatically whenever possible. If additional freight calculation is required, we will contact you after your order has been placed to confirm the final shipping cost and delivery details.
3. Courier Parcel Limits
| Parameter | Value |
|---|---|
| Maximum weight | 35 kg |
| Maximum length | 200 cm |
| Maximum width | 80 cm |
| Maximum height | 60 cm |
| Minimum dimensions | 15 × 10 × 5 cm |
| Maximum parcel girth | 300 cm (Length + 2 × Width + 2 × Height) |
4. GLS Delivery Restrictions
GLS courier service is unavailable for the following postal code areas:
| Country | Excluded postal codes |
|---|---|
| France | 20 |
| Portugal | 90, 95 |
| Spain | 07, 35, 38, Ceuta (51), Melilla (52) |
5. Delivery Times
Delivery times are calculated from the date your order is dispatched. Order processing time is not included.
| Delivery time | Countries |
|---|---|
| 1–3 business days | Lithuania, Latvia, Estonia |
| 3–5 business days | Finland, Poland, Austria, Belgium, Bulgaria, Denmark, Germany, Czech Republic, Hungary, Slovakia |
| 5–8 business days | Croatia, France, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Romania, Slovenia, Spain, Sweden |
Delivery times are estimates and may vary due to public holidays, weather conditions, or other circumstances beyond the carrier's control.
6. Order Tracking
We offer several shipping options — all with tracking. Once your order is shipped, you'll receive an email with tracking information and an estimated delivery date. You can follow your shipment throughout transit using the link in your shipping confirmation email. If you don't receive a tracking email, please check your spam folder or contact us.
7. Cancellations
Changed your mind? As soon as you place an order, we know you need it fast. So if you'd like to change or cancel your order, please email us within 2 hours of purchase.
If you still have questions about your order, contact our customer service team by email.
8. Contact
If you have questions about shipping, get in touch with us:
