Refund policy
1. Return Period
You have the right to return any product purchased directly from our website within 30 days of receiving it.
2. Product Condition
The product must be unused, in its original packaging, with labels and protective stickers intact.
3. Return Location
Products must be returned to our warehouse in order to receive a full refund.
4. Shipping Costs
Return shipping costs are covered by the buyer.
5. Liability
Ciongo is not responsible for items lost during the return process.
6. How to Start a Return
Fill out the return form by clicking this link: Return form.
7. Contact
If you have questions about returns, get in touch with us:
